Recent Billtrust research found that 40% of AR teams believe their current processes fail to provide an exceptional customer experience (CX). Enhancing customer experience used to depend largely on human resources. However, with the growing volume and complexity of customer interactions, using technology has become table stakes when it comes to creating better customer experiences.

In this session, you will learn:

• What today’s customers value and strategies to exceed their expectations
• How enhancing invoice presentment, payment collection, cash application, and deductions resolution can reduce friction
• Tips for using open communication and collaboration to enhance collection processes and team morale
• Insight from a Billtrust customer who has successfully leveraged technology to improve their CX